Refund & Digital Goods Policy
1. Digital Products & Virtual Licenses
All in-game purchases in Lib Life (including starter cash packs, Liberian Dollars L$ bundles, cosmetic clothing items, business promo packages, and in-game radio music slots) are classified as digital entertainment licenses. These items are delivered digitally and instantly accessible inside the game upon carrier transaction reconciliation.
General No-Refund Policy: Because digital virtual goods are immediately credited to your character ledger and available for gameplay, all successfully reconciled payments are final and non-refundable.
2. Mobile Money Payments (Lonestar MTN MoMo & Orange Money)
When purchasing virtual currency in Liberia, you send funds via mobile money to our registered merchant accounts using your generated reference code (e.g. LL-XXXXXX):
- Lonestar Cell MTN Mobile Money: 0889957990
- Orange Money Liberia: 0760400194
Our server automated SMS reconciliation engine parses inbound carrier confirmation messages and automatically credits your account wallet within 1 to 5 minutes.
3. Handling Payment Delays & Uncredited Transactions
If you sent mobile money and your character wallet has not been credited after 10 minutes, do not panic! Your money is completely safe. Follow these resolution steps:
Open your in-game smartphone → open the Buy Cash app → tap Claim Payment. Enter your carrier Transaction ID from your confirmation SMS (e.g. MP261021...). Our automated system will check for matching unsettled carrier entries and credit your account on the spot.
If the automated claim does not resolve the issue (such as when a payer forgot to enter their reference code or made a typographical error in the code), forward a screenshot of your carrier SMS confirmation to support@lib-life.com or message our Monrovia support line.
Human administrators review and manually settle unmatched carrier transactions within 24 business hours.
4. Duplicate Payments & Accidental Overpayments
If you accidentally submit multiple payments for the same purchase request, we will credit the full virtual currency equivalent to your character ledger. If you require a fiat mobile money refund for an accidental duplicate transfer prior to the funds being spent in-game, contact our support desk with your carrier transaction proofs within 48 hours. Eligible refunds will be returned to the originating mobile money number minus carrier transfer fees.
5. Fraud Prevention & Abuse
Attempting to submit fabricated carrier transaction IDs, forged SMS messages, or disputing legitimate mobile money payments after consuming in-game items constitutes fraud and will result in permanent account termination and reporting to mobile telecommunications operators.
6. Sponsor & Music Promotion Packages
Sponsorship and artist music packages ordered via /packages.html undergo administrative quality review to ensure compliance with community standards before broadcast. If a sponsor package or song is rejected due to offensive content or copyright violation, the submitter will be issued a full refund or given the option to submit an alternative track.